Privacy Policy for YITEC Facebook Chatbot
1. Introduction
YITEC (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how our Facebook Chatbot, designed to manage our Facebook page and respond to customer queries, collects, uses, and protects the data you provide through Facebook Messenger. By using our Chatbot, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
When you interact with our Chatbot, we may collect the following types of personal data:
• Account Information: Information from your Facebook profile, such as your name, profile picture, and contact details, as provided by Facebook.
• Interaction Data: The content of your messages, inquiries, and any responses you provide during your interaction with the Chatbot.
• Usage Data: Details of your interaction with the Chatbot, including time stamps, the frequency of usage, and device information.
3. How We Use Your Information
The data collected is used for the following purposes:
• Customer Support: To respond to your queries and provide assistance in a timely manner.
• Service Improvement: To analyze usage trends and improve the functionality and performance of our Chatbot.
• Communication: To send you updates, notifications, or messages related to your interaction with our Chatbot, where applicable and permitted.
• Compliance: To comply with legal obligations and enforce our Terms of Service and other policies.
4. Data Sharing and Disclosure
YITEC values your privacy and will not share your personal data with third parties except in the following circumstances:
• Service Providers: We may share your data with trusted service providers who assist us in operating our Chatbot, under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred as part of that transaction. We will notify you of any change in ownership or the use of your personal information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your data is no longer required, we will securely delete or anonymize it.
6. Data Security
YITEC implements a variety of security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include administrative, technical, and physical safeguards. However, no method of transmission over the Internet or method of electronic storage is completely secure; therefore, while we strive to protect your information, we cannot guarantee its absolute security.
7. Your Rights and Choices
You have the right to:
• Access and Update: Request access to the personal data we hold about you and update any inaccuracies.
• Deletion: Request deletion of your personal data, subject to certain legal limitations.
• Opt-Out: Opt-out of receiving communications from us, where applicable.
• Data Portability: Request the transfer of your personal data to another service provider, where applicable.
To exercise your rights, please contact us using the details provided in Section 9.
8. Third-Party Links and Facebook Policies
Our Chatbot operates within Facebook Messenger, and the privacy policies of Facebook apply to your interactions within their platform. This Privacy Policy does not extend to any third-party websites, services, or platforms that may be linked to or accessed through our Chatbot.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
• Email: [email protected]
• Address: Daeha Business Center, Ba Dinh, Ha Noi, Viet Nam
• Phone: +84 24 3267 3205
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Chatbot after any changes constitutes your acceptance of the revised Privacy Policy.
11. Consent
By interacting with our Chatbot, you acknowledge that you have read, understood, and agree to the collection, use, and sharing of your personal information as described in this Privacy Policy.