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Your innovative IT execution crew! Hire Us
Your innovative IT execution crew! Hire Us
Over 8 years we help companies reach their digital transformation goals. YITEC is a values-driven technology firm dedicated.
643 Pham Van Dong, Hanoi, Vietnam
+84 24 7109 9234
Project Overview:
The AI Call Agent System is an innovative project aimed at revolutionizing customer service and communication by automating call centers. Developed by YITEC CO LTD in collaboration with VAIS, the top Vietnamese ASR (Automatic Speech Recognition) technology provider in Vietnam, the system is designed to autonomously call and answer human inquiries in real-time without the assistance of a human operator. This partnership has enabled the development of a sophisticated call product tailored to the specific needs of enterprises and banks.
By leveraging VAIS’s expertise in ASR technology, the AI Call Agent System can accurately transcribe and understand speech in various dialects and accents, enabling seamless communication with customers across the nation. The system offers a comprehensive solution for enterprises and banks, streamlining customer service operations and ensuring high-quality, efficient support.
Project Objectives:
Techniques and Technologies Used:
Project Outcomes and Benefits: The AI Call Agent System offers numerous advantages, including: